Paddle Board Rental Cancellation & Rescheduling Policy

Plans change. Weather changes. Sometimes the lake day just needs to happen another day.

SUPCove offers a flexible rental cancellation and rescheduling policy while still reserving equipment specifically for your booking.

This policy applies to SUPCove paddle board rentals and associated rental equipment.

More Than 72 Hours Before Your Rental

Rental bookings cancelled more than 72 hours before the scheduled pickup or rental start time are eligible for a full refund to the original payment method.

You may also reschedule your rental to another available date at no additional charge.

Within 72 Hours of Your Rental

Rental bookings cancelled within 72 hours of the scheduled rental start time are not eligible for a cash refund.

Instead, the full value of your booking will be provided as SUPCove credit.

There is no rescheduling fee.

Your credit can be used to:

• Reschedule your paddle board rental for another available date
• Book a different SUPCove rental
• Put the credit toward a SUPCove paddle board purchase
• Put the credit toward a SUPCove tour, lesson or other eligible activity

If the new rental, activity or paddle board costs more than your available credit, you simply pay the difference.

Credits cannot be redeemed for cash or refunded to the original payment method.

No-Shows

If you do not arrive for your scheduled rental and do not contact SUPCove before your scheduled pickup or start time, your booking will be considered a no-show.

No-shows receive no refund, no credit and no complimentary rescheduling.

Your equipment was reserved specifically for your booking and may have prevented another customer from renting it.

Late Rental Pickups

If you're running late for a rental pickup, please contact us as soon as possible.

Arriving late does not automatically extend your rental return time. Your rental will still be due at the time shown on your original booking unless SUPCove confirms otherwise.

Significant delays without contacting us may result in the booking being treated as a no-show.

Weather

Paddle boarding is weather dependent, and conditions can change quickly throughout the Okanagan.

If SUPCove determines that conditions are unsafe for paddle boarding and cancels your rental, you will not lose the value of your booking. We will work with you to reschedule or provide the applicable refund.

Customers should not cancel solely because of a future weather forecast unless SUPCove has confirmed that conditions are unsuitable. Weather forecasts can change quickly, and SUPCove will make the final determination regarding whether conditions are safe for rental use.

Rental Credit

Credit issued for a rental cancelled within 72 hours:

• Can be used toward another SUPCove rental
• Can be applied toward an eligible SUPCove activity
• Can be applied toward the purchase of a paddle board from SUPCove
• Cannot be redeemed for cash
• Cannot be refunded to the original payment method
• Is subject to availability when booking a future rental or activity

Once rental credit is applied to an activity booking, that booking becomes subject to our Activity Cancellation & Rescheduling Policy.

Need to Change Your Rental?

Contact SUPCove as soon as possible if your plans change. The earlier you contact us, the more options we'll have to help move your lake day to another date.

By booking a SUPCove rental, you acknowledge and agree to this Paddle Board Rental Cancellation & Rescheduling Policy.