Activity Policy: Cancellation & Rescheduling

We understand that plans can change. SUPCove offers flexible cancellations and rescheduling when changes are made in advance.

Activities are different from standard paddle board rentals because your booking reserves dedicated time with a SUPCove instructor or activity host. Once an activity is booked, that time may become unavailable for other lessons, tours and experiences.

The following policy applies to SUPCove guided tours, paddle board lessons, Paddle Buddy sessions, SUP Yoga, photo experiences and other scheduled activities.

More Than 72 Hours Before Your Activity

Bookings cancelled or rescheduled more than 72 hours before the scheduled start time can be changed without a cancellation or rescheduling fee.

Cancellations will be refunded to the original payment method.

Rescheduled bookings can be moved to another available date or time for the same activity.

Cancellations Within 72 Hours

Cancellations made within 72 hours of the scheduled activity start time are subject to a 30% cancellation fee.

The remaining 70% of the booking will be refunded to the original payment method.

This fee helps compensate for instructor time and activity availability that was reserved specifically for your booking and may be difficult to fill on short notice.

Rescheduling Within 72 Hours

We understand that sometimes you still want to join us, just on a different day.

Bookings rescheduled within 72 hours of the scheduled start time are subject to a 15% rescheduling fee.

The full original value of your activity booking can then be moved to another available date during the same summer season.

For example, if your original activity cost $140, the rescheduling fee would be $21 and your full $140 booking value would be moved to the new date.

Activity Credit & Rescheduled Bookings

When a booking is moved to a future date, the credit:

• Must be used during the same summer season as the original booking
• Can only be applied to the same activity originally booked
• Cannot be transferred to another person
• Cannot be exchanged for paddle board rentals, products or other SUPCove services
• Cannot be redeemed for cash
• Is non-refundable

All rescheduled dates remain subject to availability.

No-Shows

Customers who do not arrive for their scheduled activity, and do not contact SUPCove before the activity start time will be considered a no-show.

No-shows are non-refundable and are not eligible for activity credit or complimentary rescheduling.

Weather & Unsafe Conditions

Paddle boarding is weather dependent, and safety comes first.

SUPCove may delay, relocate, reschedule or cancel an activity when weather, wind, water conditions, air quality or other circumstances make conditions unsuitable or unsafe.

If SUPCove cancels your activity, you will not be charged a cancellation or rescheduling fee. We will work with you to reschedule your activity or provide a refund when applicable.

Customers should not cancel solely because of a weather forecast unless SUPCove has confirmed that the activity will not proceed. Okanagan weather and water conditions can change quickly, and SUPCove will make the final decision regarding whether an activity can safely operate.

Late Arrivals: Please Be on Time

Our activities operate on a scheduled calendar, and we have a strict late-arrival policy. Please plan to arrive early and be completely ready for your scheduled start time.

Group Activities

If other participants are booked into your activity, the activity will begin at the exact scheduled start time. We do not wait for late arrivals.

Once the group has departed, late participants will not be able to join the activity.

There are no refunds, credits or rescheduling options for missed activities due to late arrival.

Private Activities & Single-Participant Bookings

If you have booked a private activity, 1-on-1 session, or you are the only participant booked into that time, we will allow a maximum 5-minute grace period.

After 5 minutes, the booking will be considered a no-show.

If you arrive during the 5-minute grace period, your activity will still end at its originally scheduled time. The lost time will not be added to the end of your session, as doing so could disrupt activities scheduled later in the day.

A Friendly but Serious Reminder

We respect your time, and we ask that you show the same respect to our instructors and other guests. One person's time is not more valuable than everyone else's, and we will not make an entire group wait or disrupt another customer's booking because someone arrived late.

If you're someone who tends to run late, please do not book an activity with us unless you're confident you can arrive on time. We'd genuinely rather you choose another day than have you miss an experience you've already paid for.

Late arrivals and missed activities due to lateness receive no refund, no credit and no rescheduling. No exceptions.

Please arrive early. The water will still be there. Your group might not be.

Need to Change Your Booking?

Please contact SUPCove as soon as possible if your plans change. The earlier you contact us, the more options we may have available for changing your booking.

By booking a scheduled SUPCove activity, you acknowledge and agree to this Activity Cancellation & Rescheduling Policy.